What do I do if I need to make a claim?
Call 1300 459 885 or email email@example.com and provide details of your warranty number, equipment make, model and serial number. Our team will assist you through the claim process.
Your Camera Mechanics Warranty includes everything that is covered in the original manufacturer’s warranty. The benefit of our Extended Warranty is that you will have peace of mind beyond the period of the manufacturer’s warranty. Camera Mechanics will arrange repair and you will not have to deal with the manufacturer.
What isn't covered?
The Cover will be considered void if the equipment has been damaged by misuse, failure to follow operating and maintenance instructions, wear, impact, water/liquid, foreign particles, battery corrosion, unauthorised repair, or treated in any way which causes the equipment to malfunction.
Why should I buy protection through Camera Mechanics?
Your Camera Mechanics Extended Warranty will start after the initial period covered by the manufacturer’s warranty.
This will give you:
- Peace of mind for the duration of your Camera Mechanics Warranty
- Restoration of your item to full working order, or replacement (depending on the item), using 100% genuine parts
- Easy claims process and paperwork
- Helpful staff who will assist you through the claim process
- All service and repairs are carried out in authorised centres. No third party repairers!
- All shipping and insurance costs during the claims process are covered
- Transferrable coverage if you ever decide to sell your camera/equipment
Do I have to pay for shipping to return my faulty item to you?
No. All shipping and insurance costs during the claims process are covered.
How should I send my item to you?
Once you contact our team, we will give you clear instructions on how to send your items to us.
How long will it take to get my repaired item back?
It could take between 4-8 weeks. The time it takes depends on numerous factors such as the availability of spare parts.
After repair, is my item still covered?
Yes. Your item is covered until the warranty end date on your Camera Mechanics Warranty certificate
Is my cover transferable?
Yes. Your warranty is transferable if you sell your camera/equipment. Call us on 1300 459 885 to talk through the steps.